Cg66's Privacy Policy —
Your data, our responsibility

1 Types of Data Collected

Cg66 collects several types of information from you. This information falls into two main categories — what you provide directly and what is collected automatically through your use of the platform.

• Financial information is always stored in encrypted form.
• National ID information is used solely for KYC verification purposes.
• Device information is not personally identifiable, but it is important for security purposes.

2 Data Collection Methods

Cg66 collects information through various methods. Each method gathers only what is needed — nothing more.

• Registration Form: Your name, mobile number, and password are collected when you open an account.
• KYC process: Government-issued documents (NID, passport) must be uploaded for identity verification.
• Transaction Records: Payment details are automatically saved during deposit and withdrawal transactions.
• Cookies & Log Files: Browser cookies and server logs are collected while browsing the website.
• Customer Support Contact: Conversations may be recorded when you contact us via live chat or email.
• Mobile App: Basic device information (OS version, device ID) is collected through the app.

3 Purpose of Data Use

Cg66 uses the information it collects for specific purposes. Below is a detailed breakdown of what data is used for and why.

• Service Delivery: To manage your account, process deposits and withdrawals, and ensure a smooth gaming experience.
• Identity Verification: To verify account ownership and prevent duplicate accounts.
• Security Assurance: To detect fraud, money laundering, and unauthorized transactions.
• Contact: To send important updates, bonus offers, and account notifications.
• Service Improvement: To analyze which games are most popular and where issues occur, so we can improve your experience.
• Responsible Gaming: To detect unusual gaming patterns and provide support where needed.
• Legal obligations: To comply with requests from licensing authorities or law enforcement agencies.

4 Data Sharing Policy

Cg66 never sells your personal information to third parties for advertising or marketing purposes. However, information may be shared in the following limited circumstances.

• Payment Processors: Only the minimum necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• KYC partner: Documents may be shared with internationally accredited verification bodies for identity verification.
• Government & Regulatory Authorities: Information may be disclosed when required by law or by court order.
• Game Software Providers: Limited technical information may be shared to ensure a smooth gaming experience.

5 Data Protection Methods

Cg66 has implemented multiple layers of technical and organizational measures to protect your information. The key security practices are outlined below.

• 256-bit SSL/TLS Encryption: All website and app connections are encrypted, reducing the risk of data theft to virtually zero.
• Database Encryption: Sensitive data stored on our servers is kept in encrypted format.
• Two-Factor Authentication (2FA): OTP verification is required at login and for large withdrawals.
• Firewall & DDoS Protection: Advanced firewalls are used to protect our servers from cyber attacks.
• Regular Security Audits: Regular security audits are conducted by third-party experts.
• Staff training: Only authorized personnel may access sensitive data, and all staff are bound by strict confidentiality policies.

6 Cookies & Tracking

Cg66 uses cookies on its website and app. Cookies are small data files stored in your browser that help improve your browsing experience.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain cg66 features.

7 Your rights

As a cg66 member, you have certain fundamental rights over your personal information. You are free to exercise these rights at any time.

• Access: You have the right to know what information cg66 holds about you.
• Right to Rectification: You may request corrections if any of your information is inaccurate.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Data Portability: You can request a copy of your information in a common, portable format.
• Right to object: You may opt out of marketing communications.

8 Data Retention Period

Cg66 does not retain any information longer than necessary. Retention periods vary depending on the type of information.

• Account information: For the duration the account is active and a minimum of 5 years after closure (as required by law).
• Transaction Records: A minimum retention period of 5 years is required under anti-money laundering regulations.
• KYC documents: Retained for up to 5 years after verification.
• Customer Support Records: Up to 2 years from the date of contact.
• Cookie Data: Between 7 and 90 days, depending on the cookie type.

Once the retention period expires, data is automatically and securely deleted or anonymized.

9 Children's Privacy

Cg66 is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age verification is mandatory during the registration process.
• If a member is found to be under 18, their account will be closed immediately.
• If a minor's information has been collected inadvertently, contact support and it will be deleted immediately.

10 Policy Updates

Cg66 may update this Privacy Policy from time to time. Members will be notified before any significant changes take effect.

• You will be notified at your registered email address whenever significant changes are made.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
• The latest version is always available on this page, with the update date shown at the top.
• If you have any questions about upcoming changes, please contact our support team before they take effect.